+AWhatsApp Business integration
Connect WhatsApp Business and serve your customers straight from Business Studio, with conversations linked to the CRM and message automations.
What this integration does
Centralize support
Receive and reply to WhatsApp messages in Business Studio.
Automate replies
Create automations for messages and support handoff.
CRM history
Conversations stay linked to the CRM contact.
Official connection
Integration via official WhatsApp Business.
How to connect
- 1
Open Business Studio
Open the Integrations settings.
- 2
Connect WhatsApp Business
Authorize your WhatsApp Business account.
- 3
Support from the panel
Messages arrive in Business Studio, linked to the CRM.
What we access
Transparency on the access this integration requires.
- Access to the messages of the WhatsApp Business account you connect.
- Conversations stay in your Business Studio, linked to the CRM.
- The connection can be revoked at any time.
Frequently asked questions
Are conversations in the CRM?
Yes, each WhatsApp conversation is linked to the matching contact in the CRM.
Can I automate messages?
Yes, you create message automations and support handoff in Business Studio.
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