Business Studio · Support
Customer support with tickets and SLA
Centralize emails and messages in one inbox, with tickets, SLA, macros, CSAT and AI-suggested replies. Connected to the CRM, with a free plan.
See it in action
An inbox that resolves, measures and improves support
The features of a professional support desk, tied to the rest of the business.
- Unified inbox
- Configurable SLA
- Macros and canned replies
Abertos
12
SLA risco
1
CSAT
4,8
AI + macros
Reply faster without rewriting everything
AI drafts the reply from history and your knowledge base, macros handle the repetitive in one click, and SLA warns you before the deadline breaches. Clients stop waiting.
- AI-suggested replies, ready to review and send
- Macros for the repetitive: reply in one click
- SLA by priority, with alerts before it breaches
Gerando resposta a partir do histórico e da base de conhecimento…
Macros
SLA, CSAT and reports
Actually measure and improve support
Track first-response time, resolution rate and CSAT over time, and see each agent's performance. Decisions backed by data, not guesswork.
- Response and resolution time by period
- CSAT measured on every ticket
- Per-agent leaderboard and volume
1ª resposta
resolução média
CSAT médio
Desempenho por agente
Business Studio vs Zendesk
Both do tickets and SLA. The difference is the cost and what comes with it.
Abstract Learning
Learn the method before you execute
Open a practical trail with context, steps, examples and next paths to apply this module inside AbstractOS.
Frequently asked questions
Everything you need to know.
The most common questions about AbstractOS, pricing and what comes included.
Ready to start?
Create your free account in 30 seconds. No credit card required.
Explore by module
- Sales proposalsCreate proposals with AI, e-signature and view tracking — and convert them into a CRM deal.
- Online schedulingBooking page with automatic confirmation, WhatsApp reminders and a deposit — tied to the CRM.
- CRMSales pipeline, contacts and AI follow-up. Import from a spreadsheet and sell more, without the complexity.
- Customer supportInbox with tickets, SLA, macros, CSAT and AI replies. Tied to the CRM.
- Email marketingCampaigns, sequences and automation, segmented straight from the CRM. With content AI.
- Client prospectingGenerate lead lists from Maps and company data and push them straight to the CRM pipeline.
- Project managementKanban, calendar and dependencies, with the project tied to the client and the CRM deal.
- Product catalogOnline catalog with WhatsApp orders and Pix payment, the order becoming a CRM contact.
- Knowledge baseHelp center with articles and AI search that cuts tickets, tied to support.